Unable to upload large video files

The CMS Questions
1

I have a large video file (226mb .mp4) that I am trying to upload to my site. I keep getting the following message:

Error

‘The file could not be uploaded’

I’ve chatted extensively with my server host and have made the necessary adjustments to my server with generous increases to memory_limit, max_execution_time, post_max_size, upload_max_filesize, max_input_vars

I’ve trawled through numerous threads in the forum relating to video upload issues looking for an answer but I haven’t found a solution.

My host suggested it might be Cloudflare related, but I have tried uploading with the proxy disabled an d still encounter the same issue.

I get this message in the console after a failure to upload:

{"status":"error","message":"Unauthenticated","code":403,"key":"error.permission","details":[]}

It appears to originate from:

/api//pages/PAGE/fields/video/upload

Does anyone have any insight into what I could try next?

Many thanks.

2

Please check: Panel issues | Kirby CMS

Make sure that your memory etc settings are really supported by the server, it doesn’t help if you set these values up high if the hosting doesn’t support it. Like often, for example max_execution_time is limited and uploading huge files might take longer.

3

Thanks @texnixe.

I’ve had an engineer at the hosting company set the maximum values across the board. Varnish is also disabled.

Unfortunately, none of this has worked so it looks like I’m going to have to embed iframes.