SMTP Error: Data Not Accepted

Kirby 3 Questions 🤔
1

I’m getting the error “SMTP Error: Data Not Accepted” when logging into the Kirby panel, but I can send tests from the server no problem, and verified everything is functioning with sendgrid by doing telnet send tests.

This is the config I am using which worked sending from command line on the server.

return [
    'auth' => [
        'methods' => 'code'
    ],
 'email' => [
    'transport' => [
      'type' => 'smtp',
      'host' => 'smtp.sendgrid.net',
      'port' => 2525,
      'security' => false,
      'auth' => true,
      'username' => 'apikey',
      'password' => "xxx"
    ]
  ],
    'url' => 'https://socu.azurewebsites.net'
];

In Sendgrid I have verified the domain so it accepts all email sent from the domain.

2

Check if you find any details in your PHP or server error logs.

What exactly did you try? And with which from address? Wondering if you have to set a specific sender…

1 Like
3

Sent from noreply@[mydomain] - what protocol is Kirby using to send the mail? I’m using Azure app services and it might not be installed…

4

Also if I put this in a template and go to the page it sends the email no issue. So there seems to be something not working using the 2FA in the panel.

try {
  $kirby->email([
    'from' => 'no-reply@domain.org',
    'replyTo' => 'no-reply@domain.org',
    'to' => 'athread@domain.org',
    'subject' => 'Welcome!',
    'body'=> 'It\'s great to have you with us',
  ]);
} catch (Exception $error) {
  echo $error;
}
5

Kirby uses the SMTP protocol to send the email. The auth logic internally uses $kirby->email() as well.

Could you try setting the auth.challenge.email.from option to an email address that you know is accepted?

1 Like
6

That worked, the weird thing is that Sendgrid should have accepted anything from my domain. This is the syntax in-case anyone runs into this in the future. Taken from here - auth | Kirby CMS


  'auth' => [
      'methods' => [
            'password' => ['2fa' => true]
        ],
      'challenge' => [
          'timeout' => 5 * 60, // 5 minutes
          'email' => [
              'from'     => 'no-reply@domain.org'
          ]
      ]
  ],