# Unable to install/access Panel **URL:** \ **Category:** Questions\ **Tags:** v3\ **Created:** [December 11, 2019, 5:38pm UTC](https://forum.getkirby.com/t/unable-to-install-access-panel/16637 "2019-12-11T17:38:04Z")\ **Posts on this page:** 16\ **Page:** 1
**Author:** ![sicnarf](https://avatars.discourse-cdn.com/v4/letter/s/3ec8ea/32.png) [@sicnarf](https://forum.getkirby.com/u/sicnarf)\ **Post date:** [December 11, 2019, 5:38pm UTC](https://forum.getkirby.com/t/unable-to-install-access-panel/16637/1 "2019-12-11T17:38:05Z")
Hi. Fresh install of Kirby, unable to install Panel. Getting this error. ![Screen Shot 2019-12-11 at 8.37.02 PM](https://europe1.discourse-cdn.com/flex017/uploads/getkirby/original/2X/2/2ad8c7f307ab0f9a3cdd90ac7d42b5fbd92aed85.png) ---
**Author:** ![texnixe](https://dub1.discourse-cdn.com/flex017/user_avatar/forum.getkirby.com/texnixe/32/5754_2.png) [@texnixe](https://forum.getkirby.com/u/texnixe)\ **Post date:** [December 11, 2019, 6:14pm UTC](https://forum.getkirby.com/t/unable-to-install-access-panel/16637/2 "2019-12-11T18:14:32Z")
Are you on PHP 7.4 already? Then you have to either install Kirby 3.3.2-rc1 or wait for the official release or change your PHP version to 7.3. ---
**Author:** ![sicnarf](https://avatars.discourse-cdn.com/v4/letter/s/3ec8ea/32.png) [@sicnarf](https://forum.getkirby.com/u/sicnarf)\ **Post date:** [December 12, 2019, 3:58am UTC](https://forum.getkirby.com/t/unable-to-install-access-panel/16637/3 "2019-12-12T03:58:25Z")
Yes, I am on PHP 7.4. I tried going back to 7.3.12 but still having same issue. ---
**Author:** ![texnixe](https://dub1.discourse-cdn.com/flex017/user_avatar/forum.getkirby.com/texnixe/32/5754_2.png) [@texnixe](https://forum.getkirby.com/u/texnixe)\ **Post date:** [December 12, 2019, 5:59am UTC](https://forum.getkirby.com/t/unable-to-install-access-panel/16637/4 "2019-12-12T05:59:40Z")
You have to remove the user account because it was stored wrong and then create it again. ---
**Author:** ![sicnarf](https://avatars.discourse-cdn.com/v4/letter/s/3ec8ea/32.png) [@sicnarf](https://forum.getkirby.com/u/sicnarf)\ **Post date:** [December 12, 2019, 6:33am UTC](https://forum.getkirby.com/t/unable-to-install-access-panel/16637/5 "2019-12-12T06:33:51Z")
Hi @texnixe, These are what I have tried so far… - Delete accounts folder and tried again - fail - Uninstall all PHP via homebrew (now using macOS default version 7.3.9), downloaded new Kirby starterkit - fail ---
**Author:** ![texnixe](https://dub1.discourse-cdn.com/flex017/user_avatar/forum.getkirby.com/texnixe/32/5754_2.png) [@texnixe](https://forum.getkirby.com/u/texnixe)\ **Post date:** [December 12, 2019, 6:57am UTC](https://forum.getkirby.com/t/unable-to-install-access-panel/16637/6 "2019-12-12T06:57:17Z")
Hm, that’s weird. We did have issues with PHP 7.4 because of a breaking change introduce with PHP 7.4, that will be fixed in the next release. When you create the first account, what does get stored in the .`httpasswd` file? A hash? A plain text password? Which Kirby version are you using, 3.3.1? ---
**Author:** ![sicnarf](https://avatars.discourse-cdn.com/v4/letter/s/3ec8ea/32.png) [@sicnarf](https://forum.getkirby.com/u/sicnarf)\ **Post date:** [December 12, 2019, 2:31pm UTC](https://forum.getkirby.com/t/unable-to-install-access-panel/16637/7 "2019-12-12T14:31:57Z")
Password is stored as plain text. And I’m using whatever version that 's being downloaded at [getkirby.com/try](http://getkirby.com/try) ---
**Author:** ![texnixe](https://dub1.discourse-cdn.com/flex017/user_avatar/forum.getkirby.com/texnixe/32/5754_2.png) [@texnixe](https://forum.getkirby.com/u/texnixe)\ **Post date:** [December 12, 2019, 3:01pm UTC](https://forum.getkirby.com/t/unable-to-install-access-panel/16637/8 "2019-12-12T15:01:13Z")
That should not happen with PHP \< 7.4, though. Are you sure you did a fresh install of the Panel with PHP 7.3? ---
**Author:** ![sicnarf](https://avatars.discourse-cdn.com/v4/letter/s/3ec8ea/32.png) [@sicnarf](https://forum.getkirby.com/u/sicnarf)\ **Post date:** [December 12, 2019, 3:33pm UTC](https://forum.getkirby.com/t/unable-to-install-access-panel/16637/9 "2019-12-12T15:33:47Z")
Yes. I just downloaded kirby starterkit and still same error. ---
**Author:** ![texnixe](https://dub1.discourse-cdn.com/flex017/user_avatar/forum.getkirby.com/texnixe/32/5754_2.png) [@texnixe](https://forum.getkirby.com/u/texnixe)\ **Post date:** [December 12, 2019, 3:47pm UTC](https://forum.getkirby.com/t/unable-to-install-access-panel/16637/10 "2019-12-12T15:47:00Z")
Could you please try if it works with 3.3.2-rc1? [https://github.com/getkirby/kirby/archive/3.3.2-rc.1.zip](https://github.com/getkirby/kirby/archive/3.3.2-rc.1.zip) Replace the `/kirby` folder in the Starterkit with the unpacked folder from the .zip. (rename to kirby). Delete accounts first. ---
**Author:** ![sicnarf](https://avatars.discourse-cdn.com/v4/letter/s/3ec8ea/32.png) [@sicnarf](https://forum.getkirby.com/u/sicnarf)\ **Post date:** [December 12, 2019, 3:50pm UTC](https://forum.getkirby.com/t/unable-to-install-access-panel/16637/11 "2019-12-12T15:50:28Z")
Yes, 3.3.2 is working. Should I stay with this version? ---
**Author:** ![texnixe](https://dub1.discourse-cdn.com/flex017/user_avatar/forum.getkirby.com/texnixe/32/5754_2.png) [@texnixe](https://forum.getkirby.com/u/texnixe)\ **Post date:** [December 12, 2019, 3:57pm UTC](https://forum.getkirby.com/t/unable-to-install-access-panel/16637/12 "2019-12-12T15:57:13Z")
Well, you should update next week when the final 3.3.2 release comes out… But for the moment, I’d stick with it. ---
**Author:** ![lukasbestle](https://dub1.discourse-cdn.com/flex017/user_avatar/forum.getkirby.com/lukasbestle/32/11437_2.png) [@lukasbestle](https://forum.getkirby.com/u/lukasbestle)\ **Post date:** [December 12, 2019, 5:33pm UTC](https://forum.getkirby.com/t/unable-to-install-access-panel/16637/13 "2019-12-12T17:33:17Z")
@sicnarf Have you verified that Kirby was really using that PHP 7.3.9 installation? Best way to check would be to put ` **Author:** ![sicnarf](https://avatars.discourse-cdn.com/v4/letter/s/3ec8ea/32.png) [@sicnarf](https://forum.getkirby.com/u/sicnarf)\ **Post date:** [December 12, 2019, 6:50pm UTC](https://forum.getkirby.com/t/unable-to-install-access-panel/16637/14 "2019-12-12T18:50:15Z") Oops! Indeed Kirby is still using PHP 7.4. I have uninstalled PHP 7.4 on my system though. Where is it being set? ---
**Author:** ![lukasbestle](https://dub1.discourse-cdn.com/flex017/user_avatar/forum.getkirby.com/lukasbestle/32/11437_2.png) [@lukasbestle](https://forum.getkirby.com/u/lukasbestle)\ **Post date:** [December 12, 2019, 7:01pm UTC](https://forum.getkirby.com/t/unable-to-install-access-panel/16637/15 "2019-12-12T19:01:41Z")
That depends on your setup. Do you use a tool like MAMP or Valet? A homegrown Apache installation from Homebrew or from source? The built-in Apache server in macOS? Etc. It could be that the PHP 7.4 server is still running even after uninstalling it. Rebooting the machine should fix that. ---
**Author:** ![sicnarf](https://avatars.discourse-cdn.com/v4/letter/s/3ec8ea/32.png) [@sicnarf](https://forum.getkirby.com/u/sicnarf)\ **Post date:** [December 13, 2019, 7:16am UTC](https://forum.getkirby.com/t/unable-to-install-access-panel/16637/16 "2019-12-13T07:16:31Z")
I did restart when troubleshooting this. I think Valet could be the culprit. Will try to reinstall and check. Thank you all.