# Can't log in to panel with new created user **URL:** \ **Category:** Questions\ **Tags:** v3\ **Created:** [May 12, 2020, 12:02pm UTC](https://forum.getkirby.com/t/cant-log-in-to-panel-with-new-created-user/18208 "2020-05-12T12:02:46Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![bruno](https://dub1.discourse-cdn.com/flex017/user_avatar/forum.getkirby.com/bruno/32/6422_2.png) [@bruno](https://forum.getkirby.com/u/bruno)\ **Post date:** [May 12, 2020, 12:02pm UTC](https://forum.getkirby.com/t/cant-log-in-to-panel-with-new-created-user/18208/1 "2020-05-12T12:02:46Z")
I just had to reset a password for a client because they forgot their initial password. After changing their password via the panel, it’s not possible to log in to the panel anymore, neither with the existing account and new password, or with any newly created accounts. The only one that is still working is my admin account. I’m kind of suspecting this to be another one of these errors: [Can't log in to panel](https://forum.getkirby.com/t/cant-log-in-to-panel/15809) but I don’t really know what to tell the support. Are there any measures I could take to make sure this is not an error in my Kirby installation? I’m a bit afraid to update Kirby or manipulate anything else in the installation, because I don’t want to lose access with the current account… ---
**Author:** ![bruno](https://dub1.discourse-cdn.com/flex017/user_avatar/forum.getkirby.com/bruno/32/6422_2.png) [@bruno](https://forum.getkirby.com/u/bruno)\ **Post date:** [May 12, 2020, 12:28pm UTC](https://forum.getkirby.com/t/cant-log-in-to-panel-with-new-created-user/18208/2 "2020-05-12T12:28:11Z")
some context: - kirby version 3.2.2 - php version 7.4.5 - varnish cache disabled in .htaccess, although it appears to be still used - cookie is set in header unfortunately I only have sftp access to the webspace, do you think it’s safe to update kirby version by just copying a more recent kirby folder into the root? ---
**Author:** ![anon77445132](https://avatars.discourse-cdn.com/v4/letter/a/4da419/32.png) [@anon77445132](https://forum.getkirby.com/u/anon77445132)\ **Post date:** [May 13, 2020, 3:36am UTC](https://forum.getkirby.com/t/cant-log-in-to-panel-with-new-created-user/18208/3 "2020-05-13T03:36:56Z")
I would update Kirby and then try again. I would try: PHP should be 7.2 or 7.3. Good luck. ---
**Author:** ![pixelijn](https://avatars.discourse-cdn.com/v4/letter/p/7ab992/32.png) [@pixelijn](https://forum.getkirby.com/u/pixelijn)\ **Post date:** [May 13, 2020, 6:57am UTC](https://forum.getkirby.com/t/cant-log-in-to-panel-with-new-created-user/18208/4 "2020-05-13T06:57:43Z")
> [@bruno](#): > > do you think it’s safe to update kirby version by just copying a more recent kirby folder into the root? Yes. Your Kirby version is not compatible with PHP 7.4, support was added in 3.3.2. ---
**Author:** ![bruno](https://dub1.discourse-cdn.com/flex017/user_avatar/forum.getkirby.com/bruno/32/6422_2.png) [@bruno](https://forum.getkirby.com/u/bruno)\ **Post date:** [May 13, 2020, 1:08pm UTC](https://forum.getkirby.com/t/cant-log-in-to-panel-with-new-created-user/18208/5 "2020-05-13T13:08:33Z")
ah, that’s what i suspected tbh. will give it a try, thanks both for your answers! ---
**Author:** ![texnixe](https://dub1.discourse-cdn.com/flex017/user_avatar/forum.getkirby.com/texnixe/32/5754_2.png) [@texnixe](https://forum.getkirby.com/u/texnixe)\ **Post date:** [May 13, 2020, 4:50pm UTC](https://forum.getkirby.com/t/cant-log-in-to-panel-with-new-created-user/18208/6 "2020-05-13T16:50:13Z")
> [@bruno](#): > > will give it a try, It is always a good idea to keep your Kirby version up-to-date to be on the safe side.