# Can't access the Panel **URL:** \ **Category:** Questions\ **Tags:** v5\ **Created:** [October 6, 2025, 6:21pm UTC](https://forum.getkirby.com/t/cant-access-the-panel/34830 "2025-10-06T18:21:34Z")\ **Posts on this page:** 15\ **Page:** 1
**Author:** ![mrncrds](https://avatars.discourse-cdn.com/v4/letter/m/90db22/32.png) [@mrncrds](https://forum.getkirby.com/u/mrncrds)\ **Post date:** [October 6, 2025, 6:21pm UTC](https://forum.getkirby.com/t/cant-access-the-panel/34830/1 "2025-10-06T18:21:34Z")
Hi there! I’ve a problem. I’ve bought and activated my Kirby license and was able to log in to the panel, but for some reason I can’t access it anymore and I’m getting this page: ![Screen Shot 2025-10-06 at 19.17.27](https://europe1.discourse-cdn.com/flex017/uploads/getkirby/original/3X/f/2/f2c0f7652d50abe8949729bb171d87cfa2585f9f.jpeg) I have no idea what is going on. I’ve used Kirby before but this is the first time I’ve got this error. Any help is much appreciated. ---
**Author:** ![texnixe](https://dub1.discourse-cdn.com/flex017/user_avatar/forum.getkirby.com/texnixe/32/5754_2.png) [@texnixe](https://forum.getkirby.com/u/texnixe)\ **Post date:** [October 6, 2025, 7:06pm UTC](https://forum.getkirby.com/t/cant-access-the-panel/34830/2 "2025-10-06T19:06:03Z")
Have to tried to log out and then to clear the browser cache before logging in again? ---
**Author:** ![mrncrds](https://avatars.discourse-cdn.com/v4/letter/m/90db22/32.png) [@mrncrds](https://forum.getkirby.com/u/mrncrds)\ **Post date:** [October 7, 2025, 7:58am UTC](https://forum.getkirby.com/t/cant-access-the-panel/34830/3 "2025-10-07T07:58:01Z")
Yes, it worked - thank you. But I’m getting this screen again every time I update some content on the panel (text, for example). The content is updated on the live website, but not on the panel: I made a screen recording of this: [Watch kirby-bug | Streamable](https://streamable.com/hfi70a) ---
**Author:** ![mrncrds](https://avatars.discourse-cdn.com/v4/letter/m/90db22/32.png) [@mrncrds](https://forum.getkirby.com/u/mrncrds)\ **Post date:** [October 7, 2025, 10:09am UTC](https://forum.getkirby.com/t/cant-access-the-panel/34830/5 "2025-10-07T10:09:21Z")
I receive this JSON page each time I update the content, which is not reflected on the panel, only on the live page. ---
**Author:** ![texnixe](https://dub1.discourse-cdn.com/flex017/user_avatar/forum.getkirby.com/texnixe/32/5754_2.png) [@texnixe](https://forum.getkirby.com/u/texnixe)\ **Post date:** [October 7, 2025, 11:37am UTC](https://forum.getkirby.com/t/cant-access-the-panel/34830/6 "2025-10-07T11:37:54Z")
Hm, can you reproduce the issue in a fresh Starterkit as well or only in your project. In that latter case it would be useful to check your custom code and plugins. Which Kirby version are you using, please provide the exact version as given in the Panel =\> System view. ---
**Author:** ![mrncrds](https://avatars.discourse-cdn.com/v4/letter/m/90db22/32.png) [@mrncrds](https://forum.getkirby.com/u/mrncrds)\ **Post date:** [October 7, 2025, 1:48pm UTC](https://forum.getkirby.com/t/cant-access-the-panel/34830/7 "2025-10-07T13:48:53Z")
Here’s the information copied from the Panel: { “info”: { “kirby”: “5.0.3”, “php”: “8.3.25”, “server”: “Apache”, “license”: “Kirby Basic”, “languages”: }, “security”: [ “Debugging must be turned off in production”, “The Vue template compiler is enabled” ], “plugins”: } I’m not using any plugin, just custom js code. ---
**Author:** ![mrncrds](https://avatars.discourse-cdn.com/v4/letter/m/90db22/32.png) [@mrncrds](https://forum.getkirby.com/u/mrncrds)\ **Post date:** [October 7, 2025, 2:53pm UTC](https://forum.getkirby.com/t/cant-access-the-panel/34830/8 "2025-10-07T14:53:44Z")
I’ve tested on a fresh starterkit and it’s working fine without any bugs ---
**Author:** ![mrncrds](https://avatars.discourse-cdn.com/v4/letter/m/90db22/32.png) [@mrncrds](https://forum.getkirby.com/u/mrncrds)\ **Post date:** [October 7, 2025, 3:03pm UTC](https://forum.getkirby.com/t/cant-access-the-panel/34830/9 "2025-10-07T15:03:47Z")
I think it might be something with the user account? I dont’t get these warnings with the starterkit… ![Screen Shot 2025-10-07 at 16.01.11](https://europe1.discourse-cdn.com/flex017/uploads/getkirby/original/3X/e/d/ed030d08a664f6d9b56d774a412346bf416ec17a.png) ---
**Author:** ![texnixe](https://dub1.discourse-cdn.com/flex017/user_avatar/forum.getkirby.com/texnixe/32/5754_2.png) [@texnixe](https://forum.getkirby.com/u/texnixe)\ **Post date:** [October 7, 2025, 3:20pm UTC](https://forum.getkirby.com/t/cant-access-the-panel/34830/10 "2025-10-07T15:20:30Z")
Please update to the latest Kirby version 5.1.2 and test again. ---
**Author:** ![mrncrds](https://avatars.discourse-cdn.com/v4/letter/m/90db22/32.png) [@mrncrds](https://forum.getkirby.com/u/mrncrds)\ **Post date:** [October 7, 2025, 5:47pm UTC](https://forum.getkirby.com/t/cant-access-the-panel/34830/11 "2025-10-07T17:47:22Z")
I’ve followed the steps in [this link](https://getkirby.com/docs/guide/install-guide/installation-via-download) to update, but it still shows version 5.0.3 on the panel. ![Screen Shot 2025-10-07 at 18.17.40](https://europe1.discourse-cdn.com/flex017/uploads/getkirby/original/3X/f/8/f859627692d302a9b92768f7d2adc7189bbabe36.png) ---
**Author:** ![texnixe](https://dub1.discourse-cdn.com/flex017/user_avatar/forum.getkirby.com/texnixe/32/5754_2.png) [@texnixe](https://forum.getkirby.com/u/texnixe)\ **Post date:** [October 7, 2025, 5:59pm UTC](https://forum.getkirby.com/t/cant-access-the-panel/34830/12 "2025-10-07T17:59:43Z")
So you replaced the /kirby folder with the newly downloaded and unzipped folder and delete the media folder? If you go into the /kirby folder and open the composer.json in that folder, what do you see there? ---
**Author:** ![mrncrds](https://avatars.discourse-cdn.com/v4/letter/m/90db22/32.png) [@mrncrds](https://forum.getkirby.com/u/mrncrds)\ **Post date:** [October 7, 2025, 6:05pm UTC](https://forum.getkirby.com/t/cant-access-the-panel/34830/13 "2025-10-07T18:05:04Z")
I did, yes. Here’s the current composer.json inside the kirby folder: ![Screen Shot 2025-10-07 at 19.03.41](https://europe1.discourse-cdn.com/flex017/uploads/getkirby/original/3X/7/e/7e3ec691f1deea58e1e20e38f82ef2cdbef3e831.png) Now I can’t access the Panel at all, I’m getting the json screen again. ---
**Author:** ![texnixe](https://dub1.discourse-cdn.com/flex017/user_avatar/forum.getkirby.com/texnixe/32/5754_2.png) [@texnixe](https://forum.getkirby.com/u/texnixe)\ **Post date:** [October 7, 2025, 7:34pm UTC](https://forum.getkirby.com/t/cant-access-the-panel/34830/14 "2025-10-07T19:34:12Z")
> [@mrncrds](#): > > Now I can’t access the Panel at all, I’m getting the json screen again. Even after clearing the browser cache or trying another browser? ---
**Author:** ![mrncrds](https://avatars.discourse-cdn.com/v4/letter/m/90db22/32.png) [@mrncrds](https://forum.getkirby.com/u/mrncrds)\ **Post date:** [October 7, 2025, 8:07pm UTC](https://forum.getkirby.com/t/cant-access-the-panel/34830/15 "2025-10-07T20:07:50Z")
Ok, I can access after clearing the cache, but then every time I update the content I’m getting the same error: The content is updated on the live website, but not on the panel, the panel then turn into a json screen. ---
**Author:** ![mrncrds](https://avatars.discourse-cdn.com/v4/letter/m/90db22/32.png) [@mrncrds](https://forum.getkirby.com/u/mrncrds)\ **Post date:** [October 8, 2025, 1:52pm UTC](https://forum.getkirby.com/t/cant-access-the-panel/34830/16 "2025-10-08T13:52:17Z")
The problem was with the hosting (GoDaddy). I disabled the cache on the website and now it’s working fine! Thank you.